For our requirements we want to proofread articles before they go live to customers. I came up with a process that seems to work for us to achieve this though it would be a nice feature to have builtin. For now here is how I worked around this.
- Create a Knowledge template with the design I would like all articles to follow. In our case we want articles to have a description and a resolution so the template contains bootstrap panel sections for these with placeholder text.
- When publishing the template, set the defaults for comments, section and the status of Draft which is the important step here so that new articles should default to draft status. In this step we also store the template in an agent only section.
- From here, the agents can use knowledge to create an article and as a manager I have a view in the article drafts as to where articles are and where they stand and can publish them when they are ready to go.
Hope this helps someone!
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