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satisfaction rating

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Ole Andre Heggdal

Publicado 31 oct 2021

Get blank screen and error 401 when rating.

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    Jason Schaeffer

    Zendesk Customer Care

    Hello Ole, 
     
    Is this you trying to rate a ticket as an Agent or Admin on the account? Only End Users will have the capability to rate tickets. 

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    Ole Andre Heggdal

    I am trying to rate as enduser.

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    Ole Andre Heggdal

    just close the ticket

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    Josh

    Zendesk Customer Care

    Hi Ole!
     
    Apologies for the delay and thank you for messaging us. The error messages that the satisfaction link was opened by someone who is not the requester. 
     
    Only the requester in the ticket who is not an agent can open the link and rate. 
     
     

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