Hello, we recently ran in to an issue where agents are modifying the Requester on a ticket to a dummy user, marking the ticket as solved, and then reassigning the requester. I am trying to find a global events history log (Or something that will show the change of requester.) I know we can see it on a per ticket basis, but we can't search by the specific user since they are not on the ticket anymore. I've tried pulling the audit log, but it doesn't include the info, I've tried explore query with Ticket updates, Backlog tickets, and searching through recipes, but have had no luck. does anyone have any suggestions? we are trying to understand the scale of this.
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