Allow Admins to change their own role

5 Comentarios

  • Stephen Belleau
    Community Moderator

    Rudolph Beaton What is your use case for wanting to adjust your own role? If it is for testing agent access, we typically just assume into an agent via my.zendesk.com/users

    1
  • Rudolph Beaton

    Stephen Belleau

    The link you sent over doesn't work, but to answer your question, yes it's for testing essentially. I also needed to give myself a seat to use Zendesk Talk to make a call to a customer, because in Talk Admins can't make calls. 

    If Zendesk wants to require me to use the assume account trick to assume into another admin's account to make these changes, I can do that, but that is far from ideal for many reasons.

    1
  • Sydney Neubauer

    To clarify, do you mean for admins to grant themselves Talk or Chat licenses? Or to also be able to downgrade themselves?

    0
  • Rudolph Beaton

    Sydney Neubauer - Yep, both. Admins should be able to grant themselves licenses or remove themselves.

    0
  • Sydney Neubauer

    Yes that definitely makes sense! To be able to change your own permissions. I would not be opposed to be able to "fake" set yourself to an end-user/Agent role without the need to go to [myzendesk.com]/users as that is less streamlined

    0

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