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Type field can't be reverted to status ticket
Publicado 11 nov 2021
Dear Zendesk team,
Once the a Type field has been selected, it cant be reverted to Type: ticket
In many cases, the status ticket would be the match but it is not possible to return to this status. "Ticket" as some times (issues/topic) is isolated so it is neither a "Problem" nor an "Incident" just simply a "Ticket".
Please make it possible to revert to the instance "Ticket".
Best regards,
Jon
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2 comentarios
Amie Brennan
Hey Jon,
Your best option here would be to just set the ticket back to a "question" in the Type field. This will technically remove it from the problem/incident workflow for tickets in Zendesk and in reporting just show up as a plain old ticket.
There's never been an option to select "ticket" that that drop-down. However a great suggestion nonetheless. :)
Best,
Amie
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Berlinger & Co. AG
Hi Amie,
Thank you for your feedback.
So if I use the tag "Question" it will appear as "Ticket"... Then why not just call it "Ticket" from the very beginning?
I guess this is something Zendesk has to figure out :-)
Best regards,
Jon
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