So, our organization uses Zendesk for several groups. We route those to the groups based on the email address of the requester.
There are some times that we need the ticket to go multiple groups. For example, when we get a ticket from HR about a employee being terminated, we need the group that handles the employee directory to be notified as well as the group that handles software permissions.
Is there a way for a trigger to create TWO tickets based on ONE email?
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