Single group routing
Feature Request Summary:
Allowing agents to be part of multiple groups for ticket purposes but only one group for voice purposes.
If an agent is part of "sales", "internal support" and "contact centre" can I keep them in all of these groups but only have calls from "internal support" routed to them?
Business impact of limitation or missing feature:
This is a part of the supervisors role and they need to be available for tickets in all groups to handle them and for the tickets to then be assigned back to them. However we do not want them to recieve calls throughb any group apart from internal support.
Other necessary information or resources:
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