403 Semrush Eror on Zendesk Links

We use SEMRUSH to crawl and audit our website, but it looks like for some reason the crawl fails on link that point to Zendesk. Links such as https://support.wesupplylabs.com/hc/en-us/categories/360002485191--Carrier-Integration which works fine when opened on a browser, fail on SEMRUSH crawls.

Is there any fix for this?

Thanks

7 Comentarios

Eric Nelson
- 3 de diciembre de 2021 14:20
Zendesk Developer Advocacy
Hey Monica,

This is actually related to a bug that we're tracking. Do you mind if I move this into a ticket?

0
mohamad
- 10 de enero de 2022 15:45
- Editado
We use SERanking to crawl and audit our website

The same is happening with SERanking.com and our links.

The SERanking investigated the issue, and it seems it is triggered by the Cloudflare firewall settings (Zendesk account) and asked us to add their IP address to the whitelist.

0
mohamad
- 18 de enero de 2022 22:05
Any update on this front? We are facing the same issue, but with SE Ranking.

0
Eric Nelson
- 19 de enero de 2022 15:09
Zendesk Developer Advocacy
Hey Mohamad,

I've reached out to the product team that is working on the fix for this. Once I have an update, I will let you know.

Thanks for your patience!

0
Harshita Sharma
- 23 de febrero de 2022 11:57
Any updates on the same? Facing this issue with SEMrush.

0
Catarina Mendes
- 24 de mayo de 2022 13:15
Is there an update on this issue?

0
Eric Nelson
- 24 de mayo de 2022 13:25
Zendesk Developer Advocacy
Hey Catarina,

Can you please reach out to support for this issue? We'll need to gather some information from you to get you attached to the problem ticket.

Thanks!

0

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