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Significant decrease on active visitors

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Publicado 09 dic 2021

Hi, 

Did anyone see the situation where there is a sharp drop in the active visitors observed on the chat visual page?

The number we are seeing recently is like 1/10 of what it used to be.

We did not enable high load dashboard or something, and it has been a month without a practical solution.


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Miles Ilog

Zendesk Customer Care

Hi Felix, 

Upon checking, a colleague is already working with you about this concern. We'll get back to you as soon as we have an update. 

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