Agent status based on their activity

Respondida

3 Comentarios

  • Comentario oficial
    Jordan Lester
    Zendesk Product Manager

    Gerardo you may be interested in the agent status early access program we just launched! The new agent status feature provides the ability for admins to create custom statuses for their agents, like statuses for in a meeting, break, training, etc. You can find more information about the EAP here: https://support.zendesk.com/hc/en-us/articles/4504795624346-Announcing-the-Zendesk-agent-statuses-EAP

     

  • Cheeny Aban
    Zendesk Customer Care
    Hi Gerardo, 

    You can use the timetracking app to capture agent handle time while working but to if you would like to capture the entire agent activity, you can download third party Workforce management app online. 
    0
  • Gerardo

    Hi @...,

    Thanks a lot for the hint, I am very interested, but we are not using messaging, we still use chat. 

    Therefor I believe, we can not participate, as it is in the requires. 

     

    0

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk