Ticket Redaction is unable to redact images or embedded links.
RespondidaIt would be great if Ticket Redaction could also remove images and embedded links.
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Hey Joseph Sibley!
Ticket redaction - including images and links - is available natively when using Agent Workspace. Here's a couple of links that go in to a bit more detail:
- https://support.zendesk.com/hc/en-us/articles/4408846470170-Redacting-ticket-content-in-the-Zendesk-Agent-Workspace
- https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/?#redact-ticket-comment-in-agent-workspace
I hope this helps! Feel free to reach out with any questions.
Tipene
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Hi Joseph Sibley,
Strac automatically detects and redacts images/documents that contain sensitive information like SSN, DL, Passport, Identity Documents, Credit Card, Bank Numbers, and more. You can check it out here: https://www.strac.io/integrations/zendesk
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