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Full export of Sell account data

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Roland Hill

Publicado 09 ene 2022

The full export used to include a “documents.0” CSV file. We use this file in a process used to backup these documents to our local server.

I did a full export today and that file is not included.

Is this by design or an intermittent issue?

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Roland

 

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    Jakub Tutaj

    Zendesk Product Manager

    Happy to share an update the documents file in full export is now brought back. 

    Changes:

    • You can now retrieve documents of interest using API. In the exported file, you can find following fields to make decisions on your backups: an object type, object id, and a new field: size of the file in bytes. 
    • We've removed a field with a direct URL download link, as there has been a change in a policy on how long such URLs can be alive (sometimes, minutes). This would make a process of downloading the documents hardly unpredictable.

     

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    Jakub Tutaj

    Zendesk Product Manager

    Hello Roland Hill, full export should include documents. 

    Please click here to meet us on messaging. The advocacy team will collect details about your issue and match you with the best resource. 

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    Kaja

    Hi Roland,

    At the moment document export has been paused. We do not have an ETA for when this feature will be back but our teams are working on improving this experience. Apologies for the inconvenience.

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