Proxy error: UnprocessableEntity, Failed to get installation and oauth information for app

11 Comentarios

  • Eric Nelson
    Zendesk Developer Advocacy
    Hi Colin, 

    Would you be able to provide us a link to your repository? This will help us to debug the issue more effectively. 

    Thanks!
    0
  • Colin Bennett

    Hi, Please see below my Main.js and Iframe.html

    Main.js

    $(function() {
    var client = ZAFClient.init();
    client.invoke('resize', {
    width: '100%',
    height: '400px'
    });
    showForm();
    $("#add-btn").click(function(event) {
    event.preventDefault();
    if ($("#subject").val().length < 0) {
    client.invoke('notify', 'Subject can\'t be blank.', 'error');
    } else {
    var task = {
    input_data: {
    "request": {
    subject: $("#subject").val(),
    impact: $("#impact").val(),
    Urgency: $("#urgency").val(),
    subcategory: $("#subcategory").val(),
    request_type: $("#request_type").val(),
    mode: "zendesk"
    }
    }
    };
    sendTaskData(task, client);
    }
    });
    });

    function showForm() {
    var source = $("#add_task-hdbs").html();
    var template = Handlebars.compile(source);
    var html = template();
    $("#content").html(html);
    }
    var client = ZAFClient.init();
    client.get('ticket.subject').then(function(subject) {
    const sub = JSON.stringify(subject);
    document.getElementById("subject").innerHTML = (sub.ticket.subject);
    console.log(subject);
    });

    function sendTaskData(task, client) {
    var settings = {
    url: 'https://XXXX',
    contentType: 'application/json;charset=utf-8',
    headers: {
    "Authorization": "Bearer XXXX",
    "Accept": "application/vnd.manageengine.sdp.v3+json",
    },
    type: 'POST',
    cors: false,
    secure: true,
    httpCompleteResponse: true,
    data: JSON.stringify(task)
    };
    return client.request(settings).then((output) => {
    const obj = JSON.parse(output);
    document.getElementById("sdid").innerHTML = (obj.request.id);
    console.log(output);
    }).catch((error) => {
    console.log("Error:", error);
    });
    }

    Iframe.html

    <!DOCTYPE html>
    <html>
    <head>
    <link href="https://cdn.jsdelivr.net/bootstrap/3.3.6/css/bootstrap.min.css" rel="stylesheet">
    <link href="main.css" rel="stylesheet">
    <title></title>
    </head>
    <body>
    <div id="content"></div>
    <script id="add_task-hdbs" type="text/x-handlebars-template">

    <label for="Subject">Subject:</label>
    <input type="text" name="subject" id="subject" maxlength="50" placeholder="Field for testing purposes">
    <br>
    <label for="impact">Impact:</label>
    <select name="impact" id="impact">
    <option value="low">Low</option>
    <option value="medium">Medium</option>
    <option value="high">High</option>
    <option value="very high">Very High</option>
    </select>
    <br>
    <label for="urgency">Urgency:</label>
    <select name="urgency" id="urgency">
    <option value="low">Low</option>
    <option value="medium">Medium</option>
    <option value="high">High</option>
    <option value="very high">Very High</option>
    </select>
    <br>
    <label for="subcategory">SubCategory:</label>
    <select name="subcategory" id="subcategory">
    <option value="Click Once">Click Once</option>
    <option value="Comms">Comms</option>
    <option value="Display and Resolution">Display and Resolution</option>
    <option value="Enquiries API">Enquiries API</option>
    <option value="Install">Install</option>
    <option value="Licence">Licence</option>
    <option value="Local Install">Local Install</option>
    <option value="Network/ Connection">Network/ Connection </option>
    <option value="Other Issue with Core">Other Issue </option>
    <option value="Run A Script">Run A Script</option>
    <option value="SMS">SMS</option>
    <option value="Local Install">Local Install</option>
    </select>
    <label for="request_type">Request type:</label>
    <select name="request_type" id="request_type">
    <option value="Incident">Incident</option>
    <option value="Service Request">Service Request</option>
    <option value="Request For Information">Request For Information</option>
    </select>
    <br>
    <label for="seviceDesk">ServiceDesk ID<div id="sdid"></div></label>
    <!---<input type="text" name="servicedesk" id="servicedesk" maxlength="50" placeholder="" />-->
    <br>
    <div id="sdid"></div>
    <Button id="add-btn" class="btn btn-primary btn-small">Create Request</button>
    </form>
    </script>
    <script src="https://cdn.jsdelivr.net/jquery/3.0.0/jquery.min.js">
    </script>
    <script src="https://cdnjs.cloudflare.com/ajax/libs/handlebars.js/4.0.5/handlebars.min.js">
    </script>
    <script src="https://assets.zendesk.com/apps/sdk/2.0/zaf_sdk.js" type="text/javascript">
    </script>
    <script src="main.js" type="text/javascript">
    </script>
    <footer>
    <a href="https://sdpondemand.manageengine.eu/" target="_blank">ServiceDesk</a>
    </footer>
    </body>
    </html>

     

     

    0
  • Eric Nelson
    Zendesk Developer Advocacy

    Thanks for sending this over, a couple questions and notes:

    1. I see that you have the secure flag listed in the settings. Are you inputting the bearer token as a secure param?

    2. Are you encountering this issue when testing the application locally or when zipped and installed in your instance as a private app?

    3. The specification of charset=utf-8 on the contentType is redundant as the default for json is utf-8.  

    Thanks!

    0
  • Colin Bennett

    Hi,

    1: I've tried with the secure setting in a param file and receive the same error.

    2: I receive the error when testing locally, I received a 500 error when installed as a private app.

    3: Noted regarding the content type, thank you.

     

     

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Colin, 

    Would you mind if I move this into a ticket so that you can share your code with us? 

    Thanks!
    0
  • Colin Bennett

    Hi Eric, Certainly, thank you.

    0
  • samer

    Hi,

    I have the same issue, can you share with me the solution please?

    is it ok to open a ticket to solve it?

    thank you.

    1
  • Pham Xuan

    Hi,

    I have the same issue, can you share with me the solution please?

    is it ok to open a ticket to solve it?

    thank you.

    0
  • Greg Katechis
    Zendesk Developer Advocacy
    Hi Pham! From my research, it appears that this may have been an issue with one of our integration services that has been resolved for a few weeks. Can you confirm that you are still experiencing this problem?
    0
  • Stuart Barker

    Hi I am receiving this error today in local dev mode I have added a secure token to my manifest like so 

     

    ```

    "parameters": [
    {
    "name": "token",
    "type": "text",
    "secure": true
    }
    ]
    0
  • Erica Girges
    Zendesk Developer Advocacy
    Hi Stuart,
     
    If you're able to provide a link to the repo or code snippets that would be helpful for us to dig into it. It would also be greatly appreciated if you could provide context around when this error first began. Has it always been unsuccessful or have any known changes been made prior to it occurring? 
     
    Looking forward to your response!
     
    Best,
     
    Erica
    0

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