Restrict Talk lines to specific groups


4 Comentarios

  • Comentario oficial
    Widson Reis
    Zendesk Product Manager

    Hi Nathalie F.,

    We understand that being able to restrict a Zendesk talk line to specific group could be a useful feature for many customers. We don't have this feature in our immediate roadmap, but thanks to your feedback we have added it to our backlog and will be reviewing it soon. 

    In the meantime one thing you could do to reduce the chance of confusion is to give the phone line nicknames, so it would be easier for the agents to tell the difference between them when calling. 

  • Lydia Forsyth

    Yes, would love to have this feature! Our teams are getting confused as to why there are so many lines available to them, and it is causing confusion to our clients. 

  • Lauren Giblin

    This would be extremely useful and I agree that not having this feature creates confusion. 

  • Léa Geoffroy

    2 of my agents are dedicated to FR and Es on talk. One of them is on sick leave for a month, therefore the left agent will only be on ES and it would be easier to be able to disconnect from talk FR for that period than to remove her from a group.


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