Banning users in messaging
We are using Zendesk Messaging with the Agent Workspace and have completely lost the ability to:
1. ban users by email
2. ban users by IP
Our agents are now being subjected to multiple, repeated, abusive messages and there is nothing we can do to stop them. Please re-instate this basic feature for Zendesk Messaging customers.
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Hi Chris,
Thanks for sharing the feedback. Bringing the ability to ban users on Messaging is on our roadmap but I am unable to share a timeline right now.
Regards,
Ayush -
Hi @... any word on a timeline? This is the one showstopper from us migrating from Live Chat to Messaging
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Hi Daniel Savage,
I would assure you that this is still on our radar. We plan to look into in early next year for development. We will publish in the community once we have more concrete dates.
Regards,
Ayush -
Awesome, thanks Ayush I will keep an eye out :)
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Hi @ayush, Christine Felicia - Just adding my voice as another customer. Our team will not be moving to Messaging until this functionality is implemented.
Thank you for your hard work!
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I would also like this feature implemented asap
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This is an absolute hard requirement for conversion for us, we must be able to protect agents from 3rd party harassment.
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+1 on this. We had this functionality in Chat which was helpful in protecting agents from abusive or inappropriate behaviour. To now have no way to stop these pests feels like a step in the wrong direction in our shift from Chat to Messaging.
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+1 on this too
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