Banning users in messaging

20 Comentarios

  • Ayush Upadhyay
    Zendesk Product Manager

    Hi Chris, 

    Thanks for sharing the feedback. Bringing the ability to ban users on Messaging is on our roadmap but I am unable to share a timeline right now. 

    Regards,
    Ayush

    0
  • Daniel

    Hi @... any word on a timeline? This is the one showstopper from us migrating from Live Chat to Messaging

    0
  • Ayush Upadhyay
    Zendesk Product Manager

    Hi Daniel

    I would assure you that this is still on our radar. We plan to look into in early next year for development. We will publish in the community once we have more concrete dates.

    Regards,
    Ayush

    1
  • Daniel

    Awesome, thanks Ayush I will keep an eye out :) 

    0
  • Rudolph Beaton
    Zendesk Luminary

    Hi @ayush, Christine - Just adding my voice as another customer. Our team will not be moving to Messaging until this functionality is implemented.

    Thank you for your hard work!

    0
  • Will Yolen

    I would also like this feature implemented asap

    0
  • CJ Johnson

    This is an absolute hard requirement for conversion for us, we must be able to protect agents from 3rd party harassment.

    0
  • Nick S

    +1 on this. We had this functionality in Chat which was helpful in protecting agents from abusive or inappropriate behaviour. To now have no way to stop these pests feels like a step in the wrong direction in our shift from Chat to Messaging. 

    0
  • tim.sulzberger

    +1 on this too

    0
  • Tim G
    Zendesk Luminary

    This is becoming more of an issue for us too - really looking forward to any news on getting this functionality back please! 🙏🏻

    1
  • Amelia French

    +1

    0
  • Yahor Darashkevich

    We really need to be able to restrict (ban) end-users in Messaging by IP and/or location.

    0
  • Nick S

    Does Zendesk have any suggestions for dealing with serial pests on Messaging? 

    Ability to block via IP (which was available in Zendesk Chat) is a must, we don't want our agents bombarded with spam, abuse and everything in-between. 

    Latest update was early 2023 for development, is this still on the roadmap? 

    1
  • Arpan Nagdeve
    Zendesk Product Manager

    Hi Nick/Yahor, 
    Banning users is on our roadmap and it's a top priority for us in 2024. We are in early planning stage and I will have more to share in the coming months on the rollout plans. The workaround suggested and and suspend users capability can be looked for profile based banning option.

    2
  • Jonathan Griffin

    Eagerly waiting this update. Surprised this wasn't on initial rollout. We are having a large issue dealing with harassing and vulgar customers that we can't get rid of in chat.

    1
  • Michael Mulligan

    Obviously, suspending requesters (by email address) is still possible, but this does not stop requesters from creating multiple requester profiles by using unique email addresses. We anxiously await the ability to ban via IP address.

    Arpan Nagdeve - Will we be notified of implementation of this functionality here?

    1
  • Shawna James
    Community Product Feedback Specialist
    Hi all, thank you for your continued comments in this space. Please note that your continued feedback has been logged by our PM team and yes, we will update this thread when we have more information on a release of this feature. Thank you again for your engagement here and we look forward to being in touch soon. 
    -1
  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    Shawna James - we also need this functionality since we recently transitioned to messaging and we lost capability of banning users from messaging. 

    1
  • Vaughan

    Eagerly awaiting this feature. Any news on where it is at or if it is on a roadmap yet?

    0

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