Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for all agent from a department/group to be unavailable during operational hours.

It would be great if the system would allow us to put a block in place to say that agents are unable to change their status to unavailable during operational hours if there is not another available within the group/department to accept the chats meaning at least 1 agent from each department must be online at all times.