How do I disable the "Feature Usages" panel for certain roles/agents?
I have a multibrand set up in Zendesk.
Each brand has a group of agents, sitting in different offices globally. Agents are restricted to being only able to see information and tickets related to their brand.
Data Privacy is of utmost importance.
The "Feature Usages" tab on the settings panel, shows Macros, Triggers and Automations from across these brands, exposing data between brands.
How can I restrict agents from seeing this panel? There must be a way.
Hi @evt admin
At the moment, removing or hiding this function from Support is not yet available in Zendesk.
I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
In addition, I encourage you to create a new post on the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/community/posts/360004391547-Product-feedback-guidelines-how-to-write-a-good-feedback-post].
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
Also, if you like, I can refer you to our Services team. They can build custom applications and other tools for your Zendesk when native functionality is not meeting your needs.
I will set this ticket to Solved for now, but please don't hesitate to let me know if you have further questions.
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