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Out of office app : Allow non-Admins to change agent status
Zendesk Customer Care
Publicado 02 mar 2022
We would like to make this more efficient, since we do not have an admin at each site, and the sites may operate in different time zones for instance. If we could delegate the ability to set agents OOO, without giving them admin status, this would be a perfect approach. Please enhance the OOO functionality in Zendesk to allow for this behavior.
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3 comentarios
Laurent Zerbini
Great idea, it's been a long-awaited feature. The administration of agents must be managed by their manager and not by an administrator who wastes his time doing this.
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Tauba Goldberg
We need this feature too. We have a lot of managers that need this access but we cannot give them full admin rights.
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Carol-Ann Stevenson
We require this feature too, so restricting not being able to set an out of office unless you are an admin!
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