Búsquedas recientes

No hay búsquedas recientes

Do Not Log Button should be customizable for Agents

image avatar

Akshay

Publicado 14 mar 2022

Hi Team,

After putting all numbers in a Call list, when calls get end - The agent can see below Pop up - call disposition - Screen

 

 It would be great to disable and enable the "Do Not Log" Button as per our requirements for the agents. 

I hope this feature comes up in Zendesk CRM soon. 

Thanks

1

1

1 comentario

Fecha
    image avatar

    Clinton Thomas

    I completely agree. Too often our agents (either accidentally or not) click Do Not Log. We have no records about that call and more importantly, no recording of the call.

    0

    Iniciar sesión para dejar un comentario.

    ¿No encontró lo que buscaba?

    Nueva publicación