No longer just assisting when things go wrong, service agents are stepping in across the entire customer journey—from product discovery to purchase, and well beyond.
As the primary—and often the only—human connection that customers have with brands, agents have grabbed the attention of senior leadership: 78 percent agree that service agents play a vital role in customer retention. And agents say their work has only become more important and strategic.
Training plays a crucial role in employee retention and growth. It also has an impact on the bottom line.
Zendesk's NEW Omnichannel Agent Certification provides service agents with the skills and knowledge necessary to respond to incoming customer requests from multiple channels using the Zendesk Agent Workspace.
We have FREE, on-demand Agent training options for individuals and groups that can help them prepare for and crush the Omnichannel Agent Certification.
Complete the Omnichannel Agent Learning Path to learn how to engage with customers through multiple channels (Support, Messaging, Talk) using Agent Workspace.
Other Agent courses available include:
- Zendesk Support for Agents, I
- Zendesk Chat for Agents, I
- Zendesk Messaging for Agents
- Zendesk Talk for Agents, I
- The Zendesk Agent Workspace
- Zendesk Sell for Users
Send your whole team to training.zendesk.com to take these great courses and register to get certified today!
Get 40% off your Omnichannel Agent Certification by registering in March. Use Save40 at checkout.
Get 20% off your Omnichannel Agent Certification by registering in April. Use Save20 at checkout.
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