Popup reminder for agents

2 Comentarios

  • mfg

    I normally have the agent execute a macro to perform actions like this, and would include a confirmation checkbox agent-only field that's required to submit the ticket (or solve).

  • Vanesa Mircheva

    Hello Team,

    In the previous version, when an e-mail contained a word like ‘attached’ or similar and you forget to upload a file, an alert message appeared informing you that there is nothing attached. With the Agent Workspace, we noticed that the dialogue is shown only if you type 'Please find attachment'.

    If you type something similar like "attached" file" or "document attached" it doesn't work the same way.

    We'd greatly appreciate it if you add this alert for all similar phrases!

    Thank you.


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