Hi there, I'm pretty new to Zendesk Explore but I'm getting confident.
My goal is to calculate the time to the next SLA metric target breach, so that you can act before time has already run off. The focus is on First Reply Time, Agent Work Time and Requester Wait Time.
Provided that I was not able to find a pre-calculated field within the SLAs dataset, which is the way you, community, would suggest? Could Zendesk APIs be of help?
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