How to prevent email creation when mail send to the address added include a certain subject

Renaud Croix

• 27 de abril de 2022 14:03

Hello,

Using support address to create ticket, I would like certain email sent to this support address not to create ticket depending on words contained in the mail subject.

Is there way to realize it ?

 

Thank you very much, 

• Dane

  • 22 de mayo de 2022 01:44

  Zendesk Engineering

  Hi Renaud,
   
  When it comes to the Zendesk system behavior, all forwarded emails will automatically be converted to a ticket. It can also be a suspended ticket in some occasion. As it turns out, there's no feature available to restrict ticket creation. 
   
  The best option here is to create filters/rules in your actual email settings, similar to Outlook rules, to restrict forwarding of emails with such conditions. If those emails will not be forwarded to Zendesk, it will not create a ticket at all.
  

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