Restricting access to the events based on role or group?

3 Comentarios

  • Nicole Saunders
    Zendesk Community Manager

    Hi Zach, 

    Can you clarify what events are you referring to? 

    0
  • Zach Bender

    The events that are shown in the ticket. In the top right corner you are able to see the events. This shows information about the ticket submitted that i do not want some agents to see this information. Is there a way to give some agents access to this feature but not all?

    0
  • Nara S.
    Hi Zach,
     
    At this time, restricting access to ticket events based on role/group is not something that the product currently supports. For more information on the current functionality of ticket events, check out the "Viewing all events of a ticket" article.
    0

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk