Z Bot Chat bot does not work for my account
Is there a reason I can't get the Z Bot chatbot work work as you layout under help for my Zendesk Support account. We're having trouble with the email channel where tickets are not being created and I'd like to speak with an agent.
- Click your profile Avatar in the upper right-hand corner of any product.
- Click Get help.
- Click Ask a question to launch the widget, where you can find information on common troubleshooting topics and features, access training, or connect with someone at Zendesk.
You'll be greeted by Z Bot, a chatbot that can answer many of your questions about Zendesk instantly. For best results, ask Z Bot a question or describe your issue as a complete sentence. You will be provided with links to relevant help or training materials or with step-by-step guidance from Z Bot. If you read through Z Bot’s guidance and still need help, click No, I still need help to begin connecting with an agent.
If you’d like to connect with a person at any point in a conversation, you can do so using these instructions:
- To connect with a support agent, say "talk to agent."
- To connect with your account representative, say "talk to sales."
Z Bot will ask you a few questions to help route your conversation to the right person.
Hey Michael! I'm so sorry to hear this is happening, can you help me understand what you DO see when you are logged into one of your Zendesk products and click Get help then Ask a question? Does the widget pop up at all? Do you see Z Bot at all? Or are you somehow unable to get through Z Bot to an agent? Any details you can provide are helpful. Thank you!
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