capture the response of a webhook in order to use it to fire another trigger

1 Comentarios

  • Zach Anthony
    Zendesk Product Manager

    Hi Kirthi Reddy,

    While you can't use webhooks to orchestrate multiple API calls, it may be possible for you to leverage User placeholders as per this article to update the ticket. Just keep in mind that this type of workflow is not recommended for use with webhooks as it can cause errors or behave in unexpected ways as outlined by this article.

    Alternatively, you may want to consider leveraging Zendesk Integration Services for this use case, if you or your team has development capabilities 

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