CSAT update notification triggers

1 Comentarios

  • Nara S.
    Hi David,
    At this time triggers can only be configured to send out notifications when a CSAT score itself is changed or updated. If a CSAT comment is updated but the rating remains the same, there is currently no way to send out an additional notification. That said, if this is a feature you would like to see in the future, posting here in the community is the best way to facilitate that, as posts with high upvotes/comments are seen by our product team for potential future consideration.

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