Instagram Integration

6 Comentarios

  • Gabriel
    Zendesk Customer Care
    Hi Eduardo,

    I can see you are looking to identify the Instagram story in Zendesk. This is currently not supported. 

    We have taken this feedback. Please, kindly follow up on this article for future news. 

    Thanks for your comprehension! 
    -3
  • Nicole Saunders
    Zendesk Community Manager

    HI Eduardo - 

    Per Gabriel's comment, since this is not something that you can currently do in the product, I'm going to move this conversation over to our product feedback space. This will help make the product managers aware of the limitation, and allow other users to chime in. 

    0
  • Tatjana Kümmerle

    Hi!

    I wrote the support because of this issue too. It is so a bad process. 
    "Hi, I can not see the story you reply. Can you tell me?" Bad, bad, bad. 

    Regards, 
    Tatjana

    2
  • Nicola

    Hello,
    I reported a similar issue in this ticket, unfortunately I have no response from the Zendesk team yet. 

    https://support.zendesk.com/hc/en-us/community/posts/4445591860634-Trigger-and-attachment-needed-for-Instagram-Direct-stories-reactions

    2
  • Liliana Klein

    Hi, Is there an update on this?

    1
  • Onur Okutan
    Zendesk Product Manager
    Hi everyone,

    We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, September 20, 2023, at 11 AM CDT, for our PM Roundtable on Messaging End-user Experience. It’ll be an open discussion on what is and isn’t working for you in this focus area of Zendesk. So please bring those questions, concerns and feedback because we want to hear from you! The link to register can be found here, we’d love to see you all there.

    Best regards,

    Onur
    0

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