Recently Viewed Articles Should Not Contain Archived Articles
Hide archived articles when showing Recently Viewed articles.
Feature Request Summary:
Zendesk Guide KBs should not include archived articles in the list of Recently Viewed articles. End users don't know whether the URL could be wrong or precisely how to troubleshoot that they're getting the following message:
The page you were looking for doesn't exist
You may have mistyped the address or the page may have moved.
I archive an article, for whatever reason. A user could have had that on their list of Recently Reviewed articles. If they click the link, that article is no longer active and they receive an error message. The error message itself doesn't address that admins could have archived the article, leaving end-users flummoxed.
The business impact of limitation or missing feature:
This is critical for our business our knowledge base previously was in WordPress, which allowed for duplicates of the same article in different sections. When we migrated to Zendesk Guide and copied the articles, there were duplicates of the same article as standalone sources.
Other necessary information or resources:
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