Búsquedas recientes
No hay búsquedas recientes
How do i interpret whether a ticket has breached the SLA Poilcy or not from Ticket Metrics Events REST API ?
Respondidas
Publicado 26 may 2022
How do i interpret whether a ticket has breached the SLA Poilcy or not from Ticket Metrics Events REST API ?
1
2
2 comentarios
Erica Girges
You'll want to look for all event types with a value of breach. These ticket metric event types are specific to when a SLA target has been breached. If you would like to learn more about the various Ticket Metric Event types, I recommend checking out this doc.
Hope this helps!
Best,
Erica
0
Nicolas Distefano
Hi, I think the answer does not provide a solution. The documentation says the breach event will always be recorded, whether the ticket is breached or not.
Isn't there a flag or something that says if it actually breached the SLA?
0