We noticed that talk team lead roll changed with the new upgrade - the team lead now has Admin rights to delete calls. Prior the Team Lead could listen to live calls on agents. We used this for supervisors to listen to new agents. Prior they could not delete calls. Now with the upgrade they can. We need an option for a role to listen to live calls, but not able to delete. We are a regulated business and we can not have front line people access to delete calls. Thank you
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