Error handling in Guide request forms

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Publicado 27 may 2022

Hello there,

I'm looking for some ideas on how to approach error handling while creating a new request form inside the help center. Currently when the user submits a new request with errors on a specific form (domain.com/hc/en/requests/new?ticket_form_id=...), the form will be redirected to domain.com/hc/en/requests showing the different field errors. However, I would like to have this feature of error handling inside the ticket form and avoid this redirection to other page. This is because im executing specific javascript just for one particular form id, so Im looking for an elegant idea on how to solve this approach.

Thank you ! 


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