web widget messenger api

11 Comentarios

  • Erica Girges
    Zendesk Developer Advocacy
    Hi Tina, 
     
    The conversation history persisting is an expected behavior with the Messaging feature. The goal is to maintain seamless correspondence with your customers without them needing to re-share info or a loss of progress due to disconnect. Basically to resemble a natural conversation you would have with someone in person.
     
    I'm not sure I understand exactly what you mean by grouping the conversations. Would you be able to share more information about what you're trying to achieve? Or screenshots if this is something you've seen done before?
     
    Best,
     
    Erica - Senior Dev Advocate
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  • Tina Thomas


    clicking on each brings up those individual conversations

    in my end, when the widget is opened the conversations continue in a single window

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  • Tina Thomas

    any update on this one please?

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  • Erica Girges
    Zendesk Developer Advocacy
    Hi Tina!
     
    Apologies for the delay. So what you're referring to is actually known as multi-party conversations which is a feature exclusively for Sunshine Conversations at the moment. You can learn more about that here. The linked announcement article does include information pertaining to how to get access to the feature with in Sunshine Conversations and a getting started guide.
     
    Hope this helps!
     
    Erica
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  • Tina Thomas

    So to get chats as the Zendesk bot chats with new conversation green button i need sunshine conversations?

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  • Tina Thomas

    any help in this appreciated!

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  • Erica Girges
    Zendesk Developer Advocacy
    Hi Tina!
     
    Yes that's correct. This feature is unique to the Sunshine Conversation Platform. 
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  • Inspera LLC

    What a way to extort more money from us... Another $500/month for a feature that should already be part of the system...

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  • Erica Girges
    Zendesk Developer Advocacy
    Hi Nick,
     
    I definitely understand your frustration. We do recognize this as an essential feature and therefore multi-conversations is on the roadmap for Messaging as a whole. Unfortunately, currently the only way to achieve this is with Sunshine Conversations. 
     
    Best,
     
    Erica
     
     
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  • Onur Okutan
    Zendesk Product Manager
    Hi everyone,

    We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, September 20, 2023, at 11 AM CDT, for our PM Roundtable on Messaging End-user Experience. It’ll be an open discussion on what is and isn’t working for you in this focus area of Zendesk. So please bring those questions, concerns and feedback because we want to hear from you! The link to register can be found here, we’d love to see you all there.

    Best regards,

    Onur
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  • Onur Okutan
    Zendesk Product Manager

    Thank you so much for providing feedback on this area! We want to note that this feedback has been logged.

    In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable. Please find the deck, recording, and follow up article. Thank you again for your feedback!

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