Zendesk Search API

Hi There, I'm new to Zendesk and trying to figure out how to use the API's.

I'm currently using Postman to query the search API to provide all the tickets associated with a user based on email or telephone. I'm trying to present a screen pop showing all tickets for the user when they call/email in.

I have the following query:

https://{platform}.zendesk.com/api/v2/search?query=email:"user.email@gmail.com"&query=type:ticket status:open.

However, I receive all open tickets, not just for user.email@gmail.com. I'm sure this is a very basic mistake so please excuse my ignorance.

-N