I am looking for a way to pull out the attachment link to include in ticket reports from Support. If anyone has a way to do this it would be highly appreciated.
What I am looking for is to include links for all attachments in a ticket as a separate column. So I have i.e. the following information:
Ticket ID - Reason dropdown value - Product dropdown value - link to image attachments customer sent in
Been trying to look for a way to do this, but I'm getting stuck. At the moment agents are manually adding links to a shared file, which is sort of a mess to sort out when preparing reports for some delivery partners.
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