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End-User vs Agent Ended Chat

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Ollie

Publicado 13 jul 2022

Availability to report on whether the agent or end-user actively ended the chat, this would be great to allow our teams to review the reason why the agent ended the chat and if we can identify any issues in performance or process.

 

 

Thanks

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    Kai B

    Zendesk Luminary

    +1 to this, it would be a great addition to performance reporting for us to identify potential issues

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