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Zendesk - How do we can read data from currently opened tickets in server side app?

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richestsoft dev

Publicado 19 jul 2022

I have an app which is server side. my task is to read and display data from on currently opened tickets in my server side app.

is it possible? or what can be best solution for doing this?
Thanks

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Richestsoft Team,
     
    You can import the Apps Framework SDK in your server-side app.  This will give you access to the Framework APIs.  So when the app loads in the ticket sidebar location, you'll be able to use the get method to retrieve the data about the current ticket. 

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