Need to show SLA target status in Event

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2 Comentarios

  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    Hi Grace - If you haven't already, I'd recommend checking out Zendesk's SLA Event Tracker app: https://www.zendesk.com/marketplace/apps/support/223192/sla-event-tracker/.

    While it won't do exactly what you're requesting here, it is a sidebar app that I've found to be particularly helpful when digging into SLA events. If you click on History, you'll be able to see the exact timestamps and logs of everything that happened on the ticket SLA-wise. See screenshot below to help give you an idea:

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  • Grace Wu

    Exactly what I want! Thank you!

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