Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability

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  • Comentario oficial
    Sean Chuang
    Zendesk Product Manager

    Hi Gabrielle, 

    Thanks for the feedback. We hear ya!  We will be looking into improving reporting capability with consolidation and improvement. However, this is work being done by our Explore colleagues so let us reach out and see where this falls on the roadmap.  

    Thanks, 
    Sean

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