How can I set up multiple mobile SDK?

8 Comentarios

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Jasmeet,

    You need to handle this in the initialization block of the sdk. You can find links to the relevant documentation here.

    Hope this helps!
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  • Shailender Kumar

    Hi Eric,

    In order to configure mutliple brands, I have successfully added a new brand, but how can I create mobile SDK under this new brand ?

    Whenever I create new SDK ,it still point to default brand url.

    Please assist here.

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  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Shailender! The answer is in the link that Eric provided, as it provides the path for both Android and iOS. The short answer is that you need to initialize the SDK with the subdomain of the brand that you want to use in that app. So the url would be secondbrand.zendesk.com in your init code.

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  • Abe

    Hi Greg-Katechis, the link is for the Classic SDKs.  We're using the Messaging SDKs and I don't see a way to include a brand URL during initialization.  Are multiple brands supported in the Messaging SDKs?

    Thank you!

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  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Abe,

    Unfortunately at this time multiple brands isn't supported for the new messaging sdks. 
     
    Sorry for the inconvenience,  
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  • Abe

    Thanks for getting back to me Eric Nelson.  We are looking for a way to use multiple answer bots in our app as we want to start with different flows depending on circumstance.  Making multiple brands was just a workaround we wanted to try for this.  Is there any better way you know of to have multiple answer bots?

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  • Onur Okutan
    Zendesk Product Manager
    Hi everyone,

    We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, September 20, 2023, at 11 AM CDT, for our PM Roundtable on Messaging End-user Experience. It’ll be an open discussion on what is and isn’t working for you in this focus area of Zendesk. So please bring those questions, concerns and feedback because we want to hear from you! The link to register can be found here, we’d love to see you all there.

    Best regards,

    Onur
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  • Onur Okutan
    Zendesk Product Manager

    Thank you so much for providing feedback on this area! We want to note that this feedback has been logged.

    In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable. Please find the deck, recording, and follow up article. Thank you again for your feedback!

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