Track number of Side conversation per Assignee
RespondidaWe have a b2b customer service and our team has conversation between customers and business partners in one ticket. Therefore, we are using the function of a side conversation very often. We would like to see the number of side conversation per assignee in the reports as well.
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I guess it's not possible and here's the article related to your question.
https://support.zendesk.com/hc/en-us/articles/4412384153754-Can-I-report-on-side-conversations-
Workaround though but if you are already started using side conversation then that will be a challenge. -
Thanks for sharing this article Jahn!
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