Hi all. This relates directly to my earlier post in the Q&A forum regarding whether or not it is possible to include a featured image as a thumbnail in the list of guide search results.
Feature Request Summary:
It should be possible to enable a thumbnail picture to appear when a user searches in Guide. The picture would either be scraped from the article (the first image that appears in the article, for example), or for instances where different images are required, could be selected to appear as the thumbnail via a tickbox when the image is attached via the article Settings menu.
Useful, for example, if a team is utilising Guide for an internal project whereby each article contains information about an individual person (with headshot). The ability to search and view thumbnails with these headshots would make searching much quicker, avoiding the necessity to click into the article to view it. This is almost a combination of the "User" field in Zendesk Support and the knowledgebase ability of Guide.
Business impact of limitation or missing feature:
Currently the lack of support for this basic feature makes using Guide for this purpose very awkward, as (unlike many other websites), search results are entirely text-based and cannot be modified to include thumbnails or images contained within the article settings or body.
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