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Allow access to Guide (help center), block access to Support (tickets(

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Mark Levenstein

Publicado 16 ago 2022

How can we allow all signed-in users to access the Help Center (ZD Guide) but only selected users to view/open service tickets?  Guess I'd like another Access option like "Can't access tickets / Help center only".  Is there any way to implement this?

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    Anne Ronalter

    Zendesk Customer Care

    Hello Mark,

    what you are referring to in your Screenshot is to restrict Ticket access as described here:
    https://support.zendesk.com/hc/en-us/articles/4408831313050-How-can-I-prevent-agents-in-one-group-from-seeing-another-group-s-tickets- 

    To restrict access to the Help Center, you could create user segments:
    https://support.zendesk.com/hc/en-us/articles/4408827797274-Understanding-Guide-user-permissions-for-knowledge-base-access 

    There is also the option of disabling 'Anyone can submit tickets' and Restricting your content to signed-in users only, which you can read more about in the following article:
    https://support.zendesk.com/hc/en-us/articles/4408883658906-Permitting-only-added-users-to-submit-tickets#topic_2kg_qct_f3

     
     

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