Bring back Email Support in addition to Help Bot
Publicado 22 ago 2022
Hello,
Please bring back email support! Having to log into Zendesk in order to request help while waiting for a live agent is simply time-wasting! It is the worst experience ever because I must wait at my computer until the agent shows up, without any indication whatsoever how long the wait is!
And the back-and-forth email-login cycle when I'm tired of waiting for a live agent and receive email with no solution, requesting one to login to see the update, is absolutely depressing and ridiculous! Why can't the email indicate the response?!
I don't believe this support experience was well-tested before email support was canceled and the help bot was mandated and released to the public.
If Email Support isn't brought back soon Zendesk will lose a lot of customers and its business!
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2 comentarios
Josh
I hate Z Bot. We are in enterprise and pay an enormous amount of money to have to be forced into the zendesk messaging. I want to email questions in. if I am on a plane and all I have is my phone, I want to send an email in with a question.
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Arpan Nagdeve
Hi Taiwo,
Need some clarification, can you please share some more steps or screen shots to get better understanding on the problem?
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