Automatically Switch to Offline Status in Case of Tech Issue

Respondida

1 Comentarios

  • Comentario oficial
    Sean Chuang
    Zendesk Product Manager

    Hello,

    Thank you for the question. We will be rolling out in the near future a feature improvement that will help agent inactivity service (see here). Notwithstanding that upcoming work, may I ask what technical issue your agents are facing that is causing them to miss consecutive calls? There may be other way to help with this situation.

    Thanks,
    Sean

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk