Reporting on the total of multiple instances of a keyword in a single field

1 Comentarios

  • Brandon Tidd
    User Group Leader Community Moderator
    Zendesk Luminary
    The Humblident Award - 2021

    Hey Tom Lane

    Try this custom metric on for size:

    IF CONTAINS([YourCustom_Field],"Keyword1") OR
    CONTAINS([YourCustom_Field],"Keyword2") THEN
    [Ticket ID] ENDIF

    This metric would return TRUE if either keyword 1 or keyword 2 was found in your ticket's custom field.  Hope this helps!



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