Improve Average Wait Time Calculations + Add periodic messaging

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  • Comentario oficial
    Widson Reis
    Zendesk Product Manager

    Hi Chelsea VanSolkema,

    Thank you so much for your feedback!

    We acknowledge that the window of 24 hours may not be ideal for all customers all the time. We plan to review that in the future. 

    Regarding having a periodic message inviting the caller to press 1 for voicemail, 2 for callback etc. this is possible already. You just have to customise the Wait greeting, adding your own message at the end of the background music. Greeting files are limited to 10MB, but by adjusting the quality of the audio to what's appropriate for a phone call, you can get messages that will repeat every 5-10 minutes.

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