Zendesk to Jira Integration Failing to Update Fields

2 Comentarios

  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Stewart,
     
    Can you check your Jira field's configuration to ensure that it's available for that issue type and project?  
    0
  • Dhiren Notani

    Hi Stewart Armbrecht,

    There are a couple of things you can try here:

    1) Check the field configuration and ensure that the field that you want to select is available in the right screen (Issue create screen, edit screen)

    2) Try to uninstall and reinstall the app.

    3) If this also doesn't work, you may also look at Exalate which is a completely decentralized integration solution 

    Do let me know if you have any questions!

    Thanks

    0

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