Enable Users to Self Send Transcripts from Messenger Conversations

15 Comentarios

  • Cristobal Gutierrez

    Yes, please! 🙂

  • Helena Lytvynenko

    I agree, that would be very helpful, please!   :) 

  • Ayna Pirkuliyeva

    As a Zendesk user I would love to see this feature too, it would be very helpful to our customers.

  • Olivier Foessel

    Great idea, that would really enhance Zendesk experience and definitely be helpful!

  • Madita Richards

    Please, we need this!!

  • Sara Galvan

    This would be a great and welcomed feature. Please help us, help our customer experience improve with this addition. 

  • Kellie Aguilar

    We used to have this function. Not sure why someone felt it was need needed. Please restore this.

  • Wesley Readdick

    Kellie Aguilar you're absolutely right! We had it on ZD Chat, but when we moved to Messenger sadly we lost it and our customers had become accustomed to this convenient and reliable service from us. Zendesk Devs any chance we could get this feature back in Messenger? We have customers asking for it and considering our strong commitment to delightful user experiences the reintroduction of this tool will help us continue to serve on that promise to our users.

  • Pete

    Definitely could use this feature even if it is the ability to send a transcript when one is requested - that would be helpful too. Thanks!


  • Meike Kipphan

    Definitely could use this feature even if it is the ability to send a transcript when one is requested - that would be helpful too. Thanks!

  • Jordan Prangnell

    Hi - would definitely like this functionality as also causing issues with out customers. We would also like the option for the chat requester to be able to end the chat themselves rather than waiting for the agent to do this. 

  • Haleana Barraza

    Please add the function for customers to self send their chat transcript and for agents to send a chat transcript.

  • Shawna James
    Community Product Feedback Specialist
    Hey all, thank you so much for your feedback on this feature request. I want to confirm that this feedback has been logged and a PM will follow up with any further questions they may have, if needed.

    For other community members, please continue to add your further support in the form of a comment or add a use case for this feature request. Thanks again!
  • Onur Okutan
    Zendesk Product Manager
    Hi everyone,

    We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, September 20, 2023, at 11 AM CDT, for our PM Roundtable on Messaging End-user Experience. It’ll be an open discussion on what is and isn’t working for you in this focus area of Zendesk. So please bring those questions, concerns and feedback because we want to hear from you! The link to register can be found here, we’d love to see you all there.

    Best regards,

  • Onur Okutan
    Zendesk Product Manager

    Thank you so much for providing feedback on this area! We want to note that this feedback has been logged.

    In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable. Please find the deck, recording, and follow up article. Thank you again for your feedback!


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